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FAQ

Frequently asked questions

Are you a Polish manufacturer?

YES – Primario Grande sp. z o.o. is a Polish manufacturer, and all products are made with the highest standards, as evidenced by ISO production certification and CE marking. Quality is our commitment.

What is the order processing time?

The processing time depends on the selected product and ranges from 48 hours for standard products. This information is always provided for each product. Need a different time frame? Call or write to us.

What type of wood is used in the products?

We use the highest quality certified wood from Scandinavia in our production – spruce, C24.

Can I choose the color of the frame?

We use the highest quality certified wood from Scandinavia in our production – spruce, C24.

Do you sell galvanized products?

Yes – our products are sold galvanized.

Can the bench be embedded in concrete/attached to the ground?

Yes, the installation method depends on the product type, its purpose, and the terrain where it will be placed.

What is the thickness of the board?

To make our products, we use rounded boards made of high-quality Scandinavian wood. We use the thickest boards on the market, with a diameter of 45 mm, in the case of our benches and tables, these are boards with dimensions of 45 mm x 70 mm or 45 mm x 95 mm. Using such material solutions, our products are characterized by high durability and a universal form that fits into any environment.

What is the warranty period?

The warranty period for our products is 12 months, however, a necessary element is the correct impregnation of the furniture in the form of impregnating the boards with a water-soluble impregnation. Each product has impregnation instructions, which makes it easier to take care of the furniture and extend its life for many years.

Is personal pickup possible?

Yes – personal pickup is possible, and various transport options are available.

Can I pay by bank transfer?

Yes, based on a prepayment invoice or a ProForma invoice. For business clients, deferred payment options are available, subject to positive verification by the insurer.

Can I request a custom project for quotation?

YES – our company is distinguished by flexibility and a personalized approach to customer needs. Have your own idea/project? Send it to us, and we’ll prepare an offer.

How can I place an order?

You can place an order directly on our website by adding products to the cart and proceeding through the steps, or by contacting us directly at the phone numbers provided on the website.

Contact
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    kontakt@primariogrande.pl
    +48 690 084 440

    Primario Grande sp. z o.o.

    Osiek 79d
    87-340 Osiek
    NIP: 525 272 36 92

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